Returns

 All products sold by Engadine Music are covered by the original manufacturer’s warranty. Warranty periods may vary depending on the brand.

If your item arrives faulty, please notify us within 7 days of delivery so we can assist you promptly.

Under Australian Consumer Law, you are entitled to a return, repair, replacement, or refund if a product:

• The product is faulty due to manufacturing defect.
• The product supplied is not the product ordered.
• The product does not perform to the manufacturer’s specifications.

Items Not Eligible for Return

Some items cannot be returned unless they are faulty, including:

• Special order items (ordered specifically for you)
• Clearance, sale, limited edition, or one-off items
• Gift cards

Due to hygiene and copyright regulations, the following items are non-returnable (unless faulty):

• Reeds, harmonicas, recorders, and mouthpieces
• Certain vocal microphones
• Opened or unsealed earplugs, earphones, and headphones
• Cleaning products
• Consumables such as guitar strings and valves
• Sheet music, books, and recorded media
• Software and digital products

If you experience an issue with any of the above, please contact us and we’ll help determine the best solution.

Refunds

Approved refunds will be issued using your original payment method.

Refunds are not available if you:

• Change your mind
• Find the product cheaper elsewhere
• Decide you no longer want or need the item
• Misuse the product
• Were aware of the fault before purchase
• Requested a service or modification against our advice

Returning an Item

If you believe your item is faulty, please follow these steps:

1. Contact us to explain the issue and obtain return approval
2. Return the item in its original, undamaged packaging where possible
3. Include your proof of purchase (invoice or receipt)

Please note: return shipping costs are the responsibility of the customer.

Once received, we will inspect and test the item to determine the cause of the fault.

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What Happens Next?

• If the item is confirmed to have a manufacturing fault, we will repair or replace it within the warranty period
• If a repair or replacement is not available, we may offer a suitable alternative, store credit, or a refund

Items found to be damaged due to misuse or mishandling are not covered under warranty.

Returns without original packaging may be accepted at our discretion.