BandTime and Covid-19 FAQ

Q: What happens if band is suspended during 2021?
A: Band will be suspended inline with any government restrictions and in communication with your Schools Principal. Parents will be informed via email once a decision has been made by your school. 


Q: What happens to my rental payments if band is suspended?
A: Currently, all rental payments remain the same while the instrument is in your care. If you are interested in purchasing your current rental instrument, please contact for further information.


Q: We have submitted our Creative Kids Voucher to BandTime to be redeemed - What will happen to this now?
A: If you submit prior to 11th January 2021 the voucher will be applied to your Term 1 fees or your Annual fee. If you submit the voucher after the 11th January 2021 the voucher will be placed as a credit on your account for use towards Term 2, 3 or 4 fees. 


Q: Can I get a refund for my Creative Kids Voucher?
A:  As per the Service NSW guidelines the vouchers are not redeemable for cash. They can be used towards goods and services in store, band program or rental fees. 


Q: Can I still submit my Creative Kids Voucher?
A: Yes, of course you can! Send it through with your child’s Date of Birth so we can redeem it through Service NSW - We will then place the credit against your account.


Q: If I remove my child from the program due to Covid-19, can we rejoin in 2021 with no penalty?
A: If you remove your child from the program at this point, we completely understand. However, if they are wanting to rejoin in the new year, they may have to undergo the same recruitment process as every other student wanting to join, or be assessed for suitability to rejoin a higher-level ensemble. You will need to contact by the end of Term 4 to enable your child to rejoin. 


Q: What is Essential Elements interactive?
A: This means you have free access to support online from your book. This includes backing tracks, demonstrations and worksheets. To access this follow the instructions on the inside back cover of their Essential Elements book and use the student activation code on the first page of the book.


Q: I don’t know anything about music, how can I help my child?
A: The best thing to do is make sure they have an area where they can play and their instrument is handy and also ask them to play for you!