Shipping, Warranty and Pricing Policy

Shipping & Delivery

Free shipping for orders over $100 applies to selected items only and limited to customers located in metropolitan areas of Queensland, NSW, ACT, Victoria and South Australia. 

Free shipping is not offered for items being shipped to Tasmania, Western Australia, Northern Territory, Far North Queensland or regional and remote locations throughout the Australian mainland, as determined by Engadine Music. 
Insurance and express post is not included in the free shipping offer. Please contact us for a quote if these services are required. 
Oversized and bulky items may not qualify for free freight irrespective of delivery location. One of our staff will contact you as soon as possible when this is the case with the most competitive shipping price we can provide. There is no obligation to accept this quote and a full refund will be issued if you choose to decline the offer.
Orders under $100 will be shipped for a flat rate of $10 via regular post to most destinations within the Australian mainland and metropolitan Tasmania. 
Most items sent via Australian Post with standard shipping will be delivered within 2-6 working days. 
For items to be shipped via courier please provide a business address wherever possible to ensure easier delivery. Please note that couriers are unable to deliver an item to a post office box. 

N.B. Free shipping is not offered on items rented via Studio 19. After approval a sales representative will contact you to arrange delivery and payment.

 

Warranty

Engadine Music Education Centre is a proud retailer that remains committed to providing the highest level of service to our valued customers. From time to time however, an item may not perform to the expectation of the customer and will be subject to a claim for warranty as laid out under Australian Consumer Law Regulation 90.

Warranty Claims:

Should the purchased item not meet your expectations or fail under normal use, you may be entitled to make a claim under the manufacturer’s warranty. Should you wish to make a claim, please follow this procedure:

Contact Engadine Music Education Centre via one of the following means:

Phone: 02 9520 3044 or 1300 731 035

Fax: 02 9548 1392

Email: shop@engadinemusic.com  

Goods being returned shall be despatched to: 

Engadine Music Education Centre 25 Station St Engadine 2233.

Engadine Music Education Centre will not be liable for goods damaged in transit during the return process

If an item is returned under warranty and the manufacturer or their nominated agent deems the damage not to be covered by the warranty, the customer will be contacted and arrangements made for the return or disposal of the item at the customers expense. Where a the outcome is disputed, a mediation process will commence as outlined under the NSW office of fair trading.

 

Duration Of Warranty

Casio Keyboards 5 years

Jupiter Woodwind & Brass Instruments 5 years

Pearl Flutes 5 years

Yamaha Keyboards 3 years

Yamaha Woodwind & Brass Instruments 3 years

Kawai Digital Pianos 5 years

Kawai Acoustic Pianos 10 years

Repairs 3 months

 

Price Matching Policy

Engadine Music will match a competitor’s price, according to the following conditions:

  • It is the identical product (brand, model and make).
  • The product is in stock at both Engadine Music and within the competitor’s store.
  • A staff member of Engadine Music can verify the competitor’s offered price and availability. 
  • The advertised price is based on the current Australian Recommended Retail Price, as determined by the product manufacturer or distributor.

 

Engadine Music will not honour the competitor’s pricing if:

  • The aforementioned conditions are not met.
  • The competitor’s product is a demonstration model, a factory second, clearance item, second hand or refurbished.
  • The product is offered below our cost price.
  • The product is offered by an unauthorised reseller.
  • The product is offered from an online website that does not have a physical retail store within Australia.
  • The product is offered from a store or supplier with special trading conditions or limitations, including but not limited to businesses under insolvency administration, factory outlets warehouse and clearance centres. Furthermore, products offered on marketplace, online auction and classifieds websites will not be considered for price matching.
  • The product is offered to only to a select group of people and not the general public.
  • The pricing is in error

The agreement to match a competitor’s pricing will only be available for a limited time period as determined by Engadine Music, but typically only on the day it is offered.