Shipping and Warranty
Shipping & Delivery
A flat rate of $10 applies to most items purchased from our online store.
When placing an order for a bulky item, we will contact the customer within 2 business days with a quote for freight. There is no obligation to accept this quote and a full refund will be reissued for any payment made towards the item if you do not wish to proceed with the purchase.
We require a home or (preferably) business address for shipping to proceed, with someone being present at the shipping address to confirm receipt of delivery.
If the order can not be delivered and a re-delivery occurs you may be charged a re-delivery fee.
NB We are unable ship items via courier to a PO Box.
Engadine Music Education Centre is a proud retailer that remains committed to providing the highest level of service to our valued customers. From time to time however, an item may not perform to the expectation of the customer and will be subject to a claim for warranty as laid out under Australian Consumer Law Regulation 90.
Should the purchased item not meet your expectations or fail under normal use, you may be entitled to make a claim under the manufacturer’s warranty. Should you wish to make a claim, please follow this procedure:
Contact Engadine Music Education Centre via one of the following means:
Phone: 02 9520 3044 or 1300 731 035
Fax: 02 9548 1392
Or complete our warranty form and submit it to us.
And allow us to provide you with the best outcome to solve your problem
Goods that need to be returned to our store shall be despatched at the customer’s expense. All internal transfers shall be covered by either the manufacturer or Engadine Music
Goods being returned shall be despatched to:
Engadine Music Education Centre 25 Station St Engadine 2233.
Engadine Music Education Centre will not be liable for goods damaged in transit during the return process
If an item is returned under warranty and the manufacturer or their nominated agent deems the damage not to be covered by the warranty, the customer will be contacted and arrangements made for the return or disposal of the item at the customers expense. Where a the outcome is disputed, a mediation process will commence as outlined under the NSW office of fair trading.
Duration Of Warranty
Casio Keyboards 5 years
Jupiter Woodwind & Brass Instruments 5 years
Yamaha Keyboards 3 years
Yamaha Woodwind & Brass Instruments 3 years
Kawai Digital Pianos 5 years
Kawai Acoustic Pianos 10 years
Repairs 3 months